Manager , Quality

About Crown Crown Holdings, Inc. through its subsidiaries is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products for some of the largest and most respected companies worldwide. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It is an exciting time to join our business, offering the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability, a vision that continues to guide our long‑term future.

Location:

Mid‑Atlantic or Midwest, near a major airport, or close to one of the facilities. Options include Massillon, OH;
Crawfordsville, IN;
Owatonna, MN;
Toledo, OH;
Oshkosh, WI;
Hanover, PA;
Dubuque, IA;
Effingham, SC.

The Sr. Manager, Total Quality provides expert‑level quality assurance, continuous improvement, and food safety guidance to Crown’s food manufacturing facilities. The role may emphasize 2‑piece can manufacturing, 3‑piece can manufacturing, sheet coating, and coil coating.

• Provide problem‑solving leadership on technical, quality, and food safety matters relating to food cans and end performance.
• Provide corporate quality oversight of the designated plants within the area of responsibility.
• Provide quality manager training and coverage of assigned facilities during transitions and/or absences.
• Ensure adherence to customer requirements, quality control plans, SQF (Safe Quality Food) requirements, and quality/food safety policies.
• Aid plants in customer complaint responses, recalls, disposition of held product, and supplier claims.
• Complete food safety related customer questionnaires and documentation requests.
• Analyze process performance trends, conduct hazard analyses, identify corrective actions, and enact preventive measures within the area of responsibility.
• Conduct audits and surveys of Crown facilities, suppliers, warehouses, and customers.
• Participate as the quality subject matter expert on any steering committees involving assigned facilities or area of responsibility.
• Collaborate with other members of the corporate quality team and the company’s manufacturing, engineering, and technical service divisions to develop and implement system improvements, strategic plans, process changes, studies and projects.
• Contribute to the update and development of quality and food safety procedures and policies.
• Travel requirement: 50%

• Bachelor’s degree, preferably in Quality Management Systems, Project Management or a related engineering discipline.
• Minimum ten (10) years hands‑on experience in a manufacturing environment with proven quality management system oversight capability.
• Effective verbal and written communication skills, whether face‑to‑face, via telephone, by email, or through formal correspondence.
• Strong interpersonal skills and the ability to professionally interact with all levels of plant personnel, company management, customers, suppliers, and auditors.
• Thorough understanding of common quality, food safety, and problem‑solving tools including control plans, SPC (Statistical Process Control), process capability, Pareto charts, histograms, gauge R&R, FMEA, HACCP, GMP’s, continuous improvement and Lean Six Sigma principles.
• Proficiency in data interpretation, root cause investigations, problem solving, and corrective action implementation.
• Background in SQF, BRC, GFSI or ISO compliance and/or auditing.
• Working knowledge of manufacturing concepts related to the processes involved in the manufacture of food cans.
• Knowledge of external customer requirements, processes, and expectations preferred.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, and Teams).
• Strong administrative, organizational, and leadership skills.
• Self‑motivated and eager to take initiative, with the ability to work effectively in a team setting and as an individual.
• Committed to ongoing personal development and career growth.
• Must have a desire for achieving excellence in customer satisfaction, process and…