Automotive BDC Representative​/Internet Sales Representative

Automotive BDC Representative / Internet Sales Representative

Diehl Hyundai of Massillon - Massillon, OH
Full-Time | Automotive BDC | Customer Service | Internet Sales

Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio.

We need someone who thrives on staying organized, following up, communicating with customers, and getting results.

If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments,
we want to talk to you.

Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms
. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience.

As a Business Development Center (BDC) Representative
, you'll be responsible for managing incoming customer inquiries, following up with prospective customers, and scheduling dealership appointments.

Your responsibilities will include:

• Respond promptly to internet and website leads
• Handle inbound and outbound customer calls
• Communicate with customers through phone, text, email, and online channels
• Schedule sales and/or service appointments
• Follow up consistently with prospective and existing customers
• Maintain detailed and accurate customer records
• Update customer information, notes, appointments, and follow-up activity in the dealership CRM
• Confirm scheduled appointments
• Re-engage customers who have not yet purchased or scheduled
• Work closely with sales, service, and management teams
• Track daily activities, appointments, contacts, and follow-up opportunities
• Follow established BDC processes and communication schedules
• Provide professional and friendly customer service
• Help convert online inquiries and phone calls into dealership visits
• Meet individual and department goals for calls, contacts, appointments, and customer engagement

This position requires someone who is exceptionally organized.

You’ll be managing multiple customers, conversations, appointments, follow-up dates, emails, text messages, and CRM tasks throughout the day.

We’re looking for someone who can:

• Prioritize multiple tasks without losing track of details
• Maintain accurate CRM notes and customer records
• Follow established processes consistently
• Manage a large volume of leads and follow-up activity
• Stay focused in a fast-paced dealership environment
• Follow through on commitments
• Work independently without needing constant supervision
• Recognize which customers need immediate attention
• Remain organized even during busy periods

If you're someone who likes checklists, organized workflows, clear goals, and getting things accomplished, this could be an excellent fit.

The ideal candidate will be highly motivated, organized, dependable, and comfortable communicating with customers throughout the day.

Qualifications include:

• Excellent organizational and time-management skills
• Strong verbal and written communication skills
• Professional phone etiquette
• Strong customer service skills
• Comfortable making outbound calls
• Ability to communicate professionally through text and email
• Basic computer and data-entry skills
• Ability to learn and effectively use dealership CRM software
• Strong attention to detail
• Ability to multitask in a busy environment
• Positive, energetic, and goal-oriented attitude
• Dependable attendance
• Ability to work independently and as part of a team
• Motivation to meet and exceed performance…