Broadband Technician Lead – System

Position Summary:

The position of Broadband Technician Lead (System) will oversee the day-to-day technical and plant maintenance and operations of the HFC and FTTH plants, head ends, hub sites and other facilities as required.

• Prioritizing, scheduling and reporting of system maintenance activities to achieve system goals
• Work in a team environment with installation, construction and inventory leads to complete critical projects on time
• Perform proof of performance scheduling, testing, reporting, and documentation
• Work directly with corporate engineering to prioritize, plan and deploy system augments
• Monitor all NOC reports, service call sheets and system problem reports, responding as required to maintain network integrity
• Participate in and execute required and random weekly/monthly EAS testing and statewide reporting
• Schedule, provide and recommend technical training for technicians
• Support technicians after-hours
• Participate in on-call rotation

• 3+ years system maintenance experience preferred
• Strong knowledge and experience working with fiber; splicing and troubleshooting
• Detailed knowledge of signal level meters
• Ability to work as team leader or independently as required by current priorities
• General PC knowledge; MS Excel, Word, PowerPoint preferred
• Detail oriented:
  Exceptional organization and record keeping skills
• Must be self‑motivated, have a positive attitude and a strong desire to learn new technologies and equipment
• Excellent customer interaction skills
• SCTE and NCTI completions preferred

Armstrong is an Equal Opportunity Employer.