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Broadband Technician Lead – System

Job in Massillon, Stark County, Ohio, 44647, USA
Listing for: Armstrong Utilities, Inc.
Full Time position
Listed on 2026-06-03
Job specializations:
  • Trades / Skilled Labor
    Maintenance Technician / Mechanic, Field/Service Technician, Installation Technician, Telecoms Engineering
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below

Position Summary:

The position of Broadband Technician Lead (System) will oversee the day-to-day technical and plant maintenance and operations of the HFC and FTTH plants, head ends, hub sites and other facilities as required.

Responsibilities
  • Prioritizing, scheduling and reporting of system maintenance activities to achieve system goals
  • Work in a team environment with installation, construction and inventory leads to complete critical projects on time
  • Perform proof of performance scheduling, testing, reporting, and documentation
  • Work directly with corporate engineering to prioritize, plan and deploy system augments
  • Monitor all NOC reports, service call sheets and system problem reports, responding as required to maintain network integrity
  • Participate in and execute required and random weekly/monthly EAS testing and statewide reporting
  • Schedule, provide and recommend technical training for technicians
  • Support technicians after-hours
  • Participate in on-call rotation
Qualifications
  • 3+ years system maintenance experience preferred
  • Strong knowledge and experience working with fiber; splicing and troubleshooting
  • Detailed knowledge of signal level meters
  • Ability to work as team leader or independently as required by current priorities
  • General PC knowledge; MS Excel, Word, PowerPoint preferred
  • Detail oriented:
    Exceptional organization and record keeping skills
  • Must be self‑motivated, have a positive attitude and a strong desire to learn new technologies and equipment
  • Excellent customer interaction skills
  • SCTE and NCTI completions preferred

Armstrong is an Equal Opportunity Employer.

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