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Service Desk Team Lead: Elevate IT Support & CSAT
Job in
Matawan, Monmouth County, New Jersey, 07747, USA
Listed on 2026-07-11
Listing for:
Lockstep Technology Group
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Lockstep Technology Group in Matawan, NJ is seeking a Service Desk Team Lead to guide a user support team and ensure timely, quality service delivery. You’ll drive SLAs, CSAT targets, and KPI reporting while coordinating with Managed Services and Professional Services to meet broader objectives.
You’ll mentor staff, participate in hiring, and optimize processes with Connect Wise and other IT tools, delivering consistent support for a dynamic, on-site environment.
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