Cashier Customer Service Associate

The Norfolk Companies is seeking a friendly, reliable Cashier Customer Service Associate to join our Retail Customer Service & Support team. Based in our Dorchester, MA location, you will greet customers, process transactions, handle returns, and answer product questions for Norfolk Hardware & Home Center and related brands. You'll ensure accurate cash handling, maintain a clean and organized checkout area, and provide prompt, courteous service.

This role is ideal for someone who enjoys helping people, working in a fast-paced retail environment, and growing with a stable, family-founded company.

Responsibilities

• Greet customers and provide friendly, professional service at checkout
• Process cash, credit, and debit transactions accurately using POS system
• Handle returns, exchanges, and store credits per company policies
• Answer basic product, pricing, and inventory questions or direct to appropriate staff
• Maintain a clean, organized, and well-stocked front-end/checkout area
• Monitor and manage customer lines to ensure quick, efficient service
• Verify identification for certain purchases following company procedures
• Balance cash drawer and reconcile receipts at beginning and end of shift
• Support other customer service tasks such as phone calls and customer inquiries
• Collaborate with store team to uphold safety, loss prevention, and customer service standards

Required Skills

• Point-of-sale (POS) operation
• Cash handling and reconciliation
• Basic math and accuracy with numbers
• Customer service and conflict resolution
• Retail product and pricing knowledge
• Telephone etiquette and communication
• Data entry and basic computer skills
• Time management and multitasking
• Attention to detail and loss prevention awareness
• Knowledge of returns and exchange policies