Vehicle Operations Support Specialist II; Manheim

Position: Vehicle Operations Support Specialist II (Manheim)
* Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
* Review and update condition report; approve and audit vehicle repair report.
* Walk vehicles to make recommendations for reconditioning to increase vehicle value.
* Provide quality service and assist in resolving problems.  Respond to customer inquiries relating to vehicles.
* Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
* In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
* Work with lot operations for organization of account vehicles.
* Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
* Actively participate in support of all safety activities aligned with Safety Excellence.  Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
* Perform other duties as assigned by management.
* High School Diploma/GED and 3 years’ experience in a related field.
* OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
* OR 5 years’ experience in a related field
* Valid Driver’s License and safe driving record required.
* Ability to drive vehicles with standard and automatic transmission.
* Effective communication and organization skills required.
* Commitment to providing excellent customer service essential.
* Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
* Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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