Bilingual; English​/Korean Customer Service Supervisor

Position Overview

Now Hiring:
Bilingual (English/Korean) Customer Service Supervisor! CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast-paced logistics environment. If you excel at building customer relationships, analyzing data, and guiding high-performing teams, this opportunity is your next big move. Step into a role where your communication skills and operational insight truly matter.

Salary Range: $67,000 to $75,000

Schedule:

ALL SHIFTS (1st, 2nd & 3rd)

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. Applicants must be currently authorized to work in the U.S.

• Serve as the go-to point of contact for customer inquiries & escalations
• Build strong customer partnerships and support service excellence
• Analyze KPIs, performance data, forecasts, and operational trends
• Lead, coach, train, and support a growing Customer Service team
• Collaborate across Operations, Inventory, and Quality to resolve issues
• Drive continuous improvement and champion best practices
• Manage exception requests with accuracy and speed
• Additional duties as assigned

• Bilingual fluency in English & Korean (required)
• Bachelor’s degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
• 2+ years of supervisory experience in Customer Service or Operations
• Strong data analysis and Microsoft Office skills
• Excellent communication, leadership, and problem-solving abilities
• Experience in logistics, supply chain, or warehousing is a plus

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to varying temperatures, including but not limited to refrigerated or non-climate-controlled areas; loud noise levels such as machinery, forklifts, conveyor systems; dust, odors, and airborne particles; concrete flooring and moving mechanical equipment; frequent exposure to powered industrial vehicles and warehouse traffic.

The employee is required to wear personal protective equipment such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, pregnancy, disability, veteran status, and other characteristics prohibited by federal, state, or local law.

Additionally, CJ Logistics participates in the E-Verify program in certain locations.