Collections Representative

Join to apply for the Collections Representative (2172) role at Ironclad Environmental Solutions

This range is provided by Ironclad Environmental Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$24.00/hr - $28.00/hr

As a Collections Representative, you will play a crucial role in managing and recovering outstanding debts. Your responsibilities include tracking overdue accounts, engaging with customers to resolve payment issues, and implementing effective recovery strategies. You will investigate and resolve discrepancies in financial records, negotiate payment plans, and ensure compliance with debt collection regulations. Additionally, you will maintain up-to-date account statuses, alert superiors about problematic accounts, and prepare reports on collection activities.

This role requires excellent communication and negotiation skills, strong problem‑solving abilities, and a keen attention to detail.

• Track and monitor accounts to identify outstanding debts.
• Reach out to customers via phone, email or in‑person meetings to discuss outstanding payments.
• Develop and implement effective recovery solutions based on individual customer situations.
• Investigate and resolve discrepancies in financial entries, documents, and reports.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints, investigate and resolve discrepancies.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Adhere to all rules and regulations pertaining to debt collection.
• Prepare and present reports on collection activity and receivables.

• Competitive salary and benefits package
• Opportunity for career growth and development
• Hands‑on experience in a dynamic and supportive work environment
• Be part of a company committed to environmental sustainability and innovation

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Ironclad Environmental Solutions is veteran‑friendly. If you have military experience, we’d love to hear from you!

• High school diploma or equivalent required, bachelor’s degree in Business, Finance, or related field preferred.
• Previous experience in collections, customer service, or a related role.
  
  Solid understanding of billing procedures and collection techniques (e.g., skip tracing).
• Knowledge of relevant legal and regulatory requirements.
• Excellent communication and negotiation skills, both verbal and written.
• Must be a strong problem solver with good analytical skills.
• High level of accuracy and attention to detail.

Entry level

Full‑time

Accounting/Auditing and Finance