Bilingual; English​/Korean Customer Service Supervisor

Position: Bilingual (English/Korean) Customer Service Supervisor

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.

Candidates must complete an application at:

Now Hiring:
Bilingual (English/Korean) Customer Service Supervisor!

Lead. Empower. Collaborate. Elevate.

CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast‑paced logistics environment! If you excel at building customer relationships, analyzing data, and guiding high‑performing teams, this opportunity is your next big move.

Salary Range: $67,000 to $75,000

Schedule: ALL SHIFTS (1st, 2nd & 3rd)

What You’ll Do:

• Serve as the go‑to point of contact for customer inquiries & escalations
• Build strong customer partnerships and support service excellence
• Analyze KPIs, performance data, forecasts, and operational trends
• Lead, coach, train, and support a growing Customer Service team
• Collaborate across Operations, Inventory, and Quality to issues
• Drive continuous improvement and champion best practices
• Manage exception requests with accuracy and speed
• Additional duties as assigned

What You Bring:

• Bilingual fluency in English & Korean (required)
• Bachelor’s degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
• 2+ years of supervisory experience in Customer Service or Operations
• Strong data analysis and Microsoft Office skills
• Excellent communication, leadership, and problem‑solving abilities
• Experience in logistics, supply chain, or warehousing is a plus

Why Join Us?

You’ll be at the heart of customer engagement, operational alignment, and team leadership — all while contributing to one of the fastest‑growing logistics organizations in the industry.

Important Note:

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Applicants must be currently authorized to work in the U.S. Work Environment:

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to varying temperatures, loud noise levels, dust, odors, concrete flooring, and frequent exposure to powered industrial vehicles and warehouse traffic.

• Varying temperatures, including but not limited to refrigerated or non‑climate‑controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel‑toed shoes, safety glasses, and high‑visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate‑controlled.

Equal Employment Opportunity

CJ Logistics is proud to be an Equal Employment Opportunity and affirmative action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, color, national origin, citizenship, sex, sexual orientation, gender, gender identity, pregnancy, veteran status, disability, and other protected characteristics. Additionally, CJ Logistics participates in the E‑Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.>

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