Bilingual Customer Service Team Lead
Listed on 2026-10-17
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Customer Service/HelpDesk
Bilingual
Colonial Group in Matteson, IL seeks a Customer Service Supervisor to lead the CS team and align client expectations with operations. You will drive service excellence through proactive collaboration, reporting, and issue resolution.
You will manage KPIs, coach specialists, and collaborate with Operations and Quality teams to resolve issues in a fast-paced warehouse/office environment. On-site role with occasional travel.
We are seeking a motivated Bilingual Customer Service Team Lead to join Colonial Group in Matteson, IL, United States.
All applications are reviewed carefully by our team.
The position is based in Matteson, IL, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 67.000 - 75.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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