Front Desk Medical Assistant; FD​/MA) Spanish speaking

• 401(k) matching
• Health insurance
• Paid time off

Location:

Integrated Pain Management (IPM), Matteson, IL

We are seeking a Front Desk Medical Assistant (FD/MA) to join our team at Integrated Pain Management (IPM) in Matteson, IL. This role is critical in ensuring efficient patient reception, administrative support, and clinical assistance. The FD/MA will act as a liaison between patients and providers, contributing to a seamless healthcare experience.

• Minimum of 6 months in a similar role.
• Certification as a Medical Assistant is preferred but not required (uncertified candidates with experience are encouraged to apply).

• Monday through Friday, starting at 8:00 AM and typically ending at 4:30 PM, with occasional late days extending until 6:00 PM.

• Efficiently manage patient check-in and check-out processes.
• Accurately verify patient information and insurance details.
• Schedule and manage patient appointments.
• Address billing inquiries and process payments.

• Prepare examination rooms and maintain cleanliness.
• Accurately take and record vital signs.
• Assist providers with medical procedures.
• Perform basic diagnostic tests as needed.

• Provide high-quality patient education regarding procedures and care.
• Communicate effectively and empathetically with patients.

• Maintain accurate documentation in electronic health records (EHR).
• Prepare and organize patient charts.
• Complete forms related to worker’s compensation and personal injury cases.

• Coordinate patient care with other healthcare providers.
• Follow up on referrals and external medical records.
• Contribute to case management and care planning.

• Support in managing worker’s compensation and personal injury cases.
• Assist with occupational health assessments and documentation.

• Facilitate effective communication between staff and providers.
• Act as a liaison to ensure smooth clinic operations.

• Participate in ongoing training sessions.
• Assist in training new FD/MA staff.

• Engage in quality improvement initiatives.
• Provide feedback to improve office procedures.

• Attention to detail and organizational skills.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal and teamwork abilities.

• Your hard work will be recognized with bonus opportunities tied to your performance.

• Celebrate the season with us through thoughtful holiday gifts.

• Available after 90 days of employment.

• 1% non-contributing match provided by the company.
• Up to 4% match with employee contributions after 1 year of employment.

• A warm, approachable personality with a customer-focused mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• A team player who can also work independently.
• Reliable and punctual with a strong work ethic.

We look forward to welcoming a new member to our team who shares our passion for delivering excellent care and service to our patients