Guest Service Representative

Join to apply for the Guest Service Representative role at Kana Hotel Group
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$13.00/hr - $14.00/hr

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us.

Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report and obtain additional approval if necessary
• Check expected departures for today and clear checkouts or extend stays after checkout time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Perform cashier shift changes when cash is in balance
• Explain hotel promotional items to each guest checking in and provide them if requested
• Mention various hotel amenities to guests during lags in phone or in-person conversations
• Respond promptly to guest inquiries or complaints; offer alternate solutions if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

• High School diploma or GED preferred
• One year hospitality experience required
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Entry level

• Full-time

• Other
• Industries
• Hospitality