Information Technology Support Specialist

The Information Technology Support Specialist is responsible for supporting and maintaining information technology systems within a manufacturing environment. This role focuses on ensuring reliable operation of IT infrastructure, production systems, and shop-floor technologies, minimizing downtime, and supporting both office and plant operations.

• Install, configure, and maintain IT systems, including desktops, servers, and network equipment.
• Provide technical support to office staff and production floor personnel.
• Troubleshoot hardware, software, and network issues impacting manufacturing systems.
• Support and maintain manufacturing systems such as ERP systems, including SAP, and MES systems.
• Monitor network performance and ensure uptime of plant-floor connectivity.
• Manage user access, permissions, and cybersecurity controls.
• Maintain backups, disaster recovery plans, and system documentation.
• Coordinate with production teams to minimize downtime during system maintenance.
• Support barcode scanners, PLC interfaces, printers, and other production-related devices.
• Assist with cybersecurity initiatives and ensure compliance with industry standards.
• Work with external vendors for system upgrades, maintenance, and troubleshooting.

• 2+ years of IT support experience in a manufacturing or industrial environment preferred.
• Experience supporting Windows operating systems, Microsoft 365, Active Directory, and networking technologies.
• Familiarity with industrial automation systems, PLC-connected devices, MES systems, or manufacturing technology is highly desirable.
• Strong communication and problem-solving skills.
• Bilingual proficiency in Korean and English required.

This is not an exhaustive list of duties. Responsibilities may be adjusted based on business needs.

Department:
Business Operations Compensation: $85,000–$95,000

Shift: 1st