Supervisor, Vehicle Operations Support; Manheim

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Vehicle Operations Support Management Level Supervisor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $55,400.00 - $83,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.

Position may be eligible for additional compensation that may include an incentive program.

The Supervisor, Vehicle Operations Support is responsible for leading people, performance, training, and operational support activities that enable effective auction operations and a high‑quality client experience. This role provides direct supervision to team members, oversees onboarding and training execution, manages scheduling and staffing for virtual block support, and partners closely with auction leadership and cross‑functional teams. The Supervisor plays a critical role in performance management, process improvement, and ensuring operational accuracy, consistency, and compliance.

• Lead, coach, and develop team members through regular performance check‑ins, coaching conversations, and feedback aligned to established performance metrics.
• Administer corrective and disciplinary actions in accordance with company policies and procedures.
• Track key performance indicators (KPIs), assess trends, and partner with leadership to implement strategies that improve accuracy, efficiency, quality, and service delivery.
• Lead and participate in leadership discussions and performance review meetings (e.g., LDMs, monthly follow‑ups) to review results, address issues, and ensure appropriate support.
• Foster a respectful, inclusive, and engaged work environment by modeling company values and setting clear expectations for conduct and performance.

• Manage and oversee the onboarding process for new hires, ensuring a comprehensive and consistent introduction to systems, processes, expectations, and culture.
• Collaborate with cross‑functional partners to identify onboarding and training needs that support operational and business goals.
• Ensure training content and delivery methods align with operational standards, quality expectations, and continuous improvement initiatives.

• Coordinate and verify sales schedules, lane assignments, and appropriate staffing levels on a weekly basis to meet auction needs, taking into account time zones, daily and weekly overtime considerations, and auction‑specific circumstances.
• Manage regional scheduling of Virtual Block Specialists (VBS) while collaborating with the national scheduling center to enable cross‑region support and coverage.
• Partner with auction leadership and Virtual Block Specialist team members to identify operational issues, solve problems, and continuously improve and measure the client experience.
• Monitor workload and staffing alignment to ensure operational efficiency, service quality, and timely support for auction operations.

• Identify, develop, and implement process improvements that enhance efficiency, accuracy, quality, and service delivery.
• Develop, document, and maintain Standard Operating Procedures (SOPs) for team members supporting cross‑functional or ancillary work streams.
• Support and participate in additional projects, initiatives, and committees (such as employee engagement efforts) that promote operational effectiveness and team engagement.