Retail Associate

Retail Associate – Ross Stores, Inc.

Ross Stores, Inc. is an off‑price retailer with over 2,200 stores across the United States, consistently delivering high‑quality brands at extraordinary savings.

Join a team that values people, teamwork, and growth. We provide a fun "treasure hunt" shopping experience for customers while cultivating a professional, inclusive, and safety‑first work environment.

The Retail Associate ensures customers receive a positive shopping experience. The Associate provides friendly, courteous customer service, collaborates with fellow associates, follows company best‑practice standards, and maintains a clean and well‑presented store.

• Practice safe behaviors and maintain a safe, clutter‑free sales floor.
• Show respect and courtesy to customers and associates, and represent the Company brand.
• Assist customers with merchandise, answer questions, and handle transactions politely.
• Respond promptly to customer service calls and resolve issues with the guidance of Store Leadership.
• Perform daily cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restrooms supplies.
• Ensure correct stocking in the sales floor and recovery of lost goods per company procedures.
• Merchandise new receipts quickly, meeting presentation guidelines.
• Maintain an up‑to‑date knowledge of Loss Prevention, Shortage Highway, and merchandise protection standards.
• Safeguard confidential information, cash, credit card details, and merchandise.
• Follow all policies regarding cash, check, charge card, refunds, voids, and bankable tenders.
• Display a sense of urgency, maximize productivity, and minimize unnecessary steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and store leadership respectfully and pleasantly.
• Perform basic mathematical calculations used in retail environments.

• Use store equipment such as PDTs, registers, and PCs.
• Stand, walk, and move throughout the store up to 100% of the shift.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, or lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shift associates may need to push, pull, or lift over 20 pounds.

None

This job description highlights key duties and responsibilities. It is not exhaustive and may be updated at management’s discretion.

Ross is an equal‑employment‑opportunity employer. We consider applicants for employment or promotion according to their skills, abilities, and experience, in compliance with all applicable anti‑discrimination laws.

Base pay range: $15.00 – $15.50 per hour (dependent on experience, qualifications, and location). Additional compensation may include bonuses based on performance.

Benefits for all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance, a 401(k) plan, Employee Stock Purchase Program, and more. Full‑time associates are eligible for extended health, dental, vision, legal insurance, and other comprehensive benefits.

Mid‑Senior level

Full‑time

Sales and Business Development;
Retail industry

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