Police Telecommunicator Supervisor

The position is on-site at the Matthews Police Department. This is a 24/7 operation working 12-hour shifts rotating from 6:30 am - 6:30 pm and 6:30 pm - 6:30 am, including weekends and holidays. Telecommunicators rotate between day and night shifts every three months.

Hiring Range: $56,551 - $72,102
Salary Range: $56,551 - $87,654

Experienced candidates who are selected will be offered a salary commensurate with experience within the hiring range.

Performs responsible technical and public safety work supervising the Telecommunications Division (dispatch center) of the Police Department. The dispatch center receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs, or general information. Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from supervisors.

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.)

• Supervises the Telecommunications Division; oversees the day-to-day operations, including enforcing department policies, procedures, Code of Conduct, SOPs, etc.
• Performs as a shift supervisor for any assigned shift within the Telecommunications Division; supervises subordinate personnel which includes monitoring the Telecommunicators for accuracy and professionalism and assigning and reviewing work and completing performance evaluations.
• Responsible for monitoring the dispatch center for cleanliness and ensuring equipment is operable and in good working condition.
• Performs duties and responsibilities of Telecommunicators when needed or short‑staffed, including working a console and operating a computer terminal connected with the Division of Criminal Information and the National Crime Information Center to obtain necessary information.
• Provides guidance and counseling to the Telecommunicators; complete all administrative, disciplinary, and informative documentation for Division employees.
• Handles questions and complaints from citizens and user agencies, referring to a higher chain when needed.
• Maintains status and updates of all call logging equipment.
• Coordinates employees and maintains control and working proficiency during emergency situations.
• Notifies the proper chain of command for the Matthews Police Department during emergency situations.
• Serves as a trainer for newly assigned Telecommunicators; recommends training for Communications staff.
• Review and prepare payroll for shift employees.
• Responsible for the oversight and verification of all reports and documents generated within the Telecommunications Division.
• Maintains a variety of manual logs, including but not limited to timekeeping records, daily duty, and on‑call rotation sheets for Division employees.
• Informs the Police Administrative Services Manager of significant incidents related to Telecommunications personnel and equipment.
• Schedules and assigns respective shift personnel; maintain adequate staffing levels and be responsible for ensuring coverage is maintained at all times.
• Prepares daily and monthly reports.
• Performs related duties as required.

(The knowledge, skills, and abilities listed in this specification are representative of the class but are not an all‑inclusive list.)

• General knowledge of the operation of a public safety communications system and related Federal Communications Commission regulations.
• General knowledge of radio procedures.
• General knowledge of police forms, terminology, and records.
• Knowledge of DCI/NCIC policies and procedures.
• General knowledge of the geographic layout of the town, and the location of streets, important buildings, and other landmarks.
• Thorough knowledge of departmental programs, policies, and procedures.
• Working knowledge of office and data entry equipment, office technology, applicable software packages, and the application of technology to dispatch and record.
• Knowledge of grammar,…