Customer Service Representative

Job Summary

Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner and developing positive relationships with clients, promoting Anticimex Carolinas as the premier company within our industry.

• Provide stellar customer service from greeting to call conclusion.
• Display warm greeting, empathy, and appropriate sense of urgency to customers.
• Provide service as stated in service agreements in a professional, prompt, courteous manner.
• Schedule appointments for customers in a timely and efficient manner and communicate appointment details.
• Route technicians and sales people when scheduling appointments.
• Help customers understand their account and ensure satisfaction.
• Enter clients’ information accurately into the computer.
• Maintain Pestpac consistent with Anticimex Carolinas standards, processing all tasks, calls, and leads.
• Process cash payments received by the Customer Service Center or branch.
• Monitor phone software to ensure incoming calls have minimal to no wait times and check voicemails.
• Provide back‑up support for incoming calls to the Inside Sales team.
• Document and escalation infractions reported by our customers.
• Comply with all company policies and procedures with all employees.
• Participate in customer service projects on behalf of the department.
• Encourage and foster a harmonious workplace with a positive attitude.
• Collaborate with team members as needed.
• Maintain acceptable attendance and tardiness records.
• Perform other duties as assigned.

• Exceptional verbal and written communication skills.
• Committed to accuracy.
• Ability to demonstrate flexibility when needed.
• Ability to work effectively in Pest Pac.
• Exceptional customer service disposition.
• Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required.

• No experience required; previous customer service experience strongly preferred.
• Previous experience with heavy incoming call volume is preferred.
• Must be able to walk, sit, stand, and use computer and phone for extended periods.
• Ability to work two Saturdays per month as needed.
• This list may not be all inclusive.

Occasional Demands (1‑33%):
Lifting (up to 10 lbs), Carrying, Standing.

Frequent Demands (34‑66%):
Analyzing, Focus for Extended Periods, Sitting, Typing, Talking, Reading.

Non‑Exempt.

Team Lead or CSC Supervisor.

None.