Customer Service Representative

Customer Service Scheduler / Dispatcher

Matthews, NC

Pay: $17.00–$25.00 per hour (DOE)

Job Type: Full-time

Schedule: Monday–Friday | Day Shift

A well-established, growing home services company in the Matthews area is seeking a Customer Service Scheduler / Dispatcher to join our office team. If you enjoy helping customers, solving problems, staying organized, and working in a fast-paced environment, we'd love to meet you.

This position is ideal for someone who thrives on multitasking, enjoys coordinating schedules, and takes pride in delivering exceptional customer service. You'll play a vital role in keeping technicians productive, customers informed, and daily operations running smoothly.

• Schedule daily service appointments for field technicians.
• Build efficient service routes based on location, technician availability, and customer needs.
• Make real-time scheduling adjustments due to cancellations, emergencies, and route changes.
• Create and update work orders.
• Help maximize technician productivity while minimizing drive time.

• Answer high-volume inbound and outbound customer calls.
• Assist customers with scheduling, rescheduling, service questions, and general inquiries.
• Provide friendly, professional, and solution-oriented customer support.
• Handle customer concerns with empathy while maintaining a positive attitude.
• Build lasting customer relationships through outstanding communication.

• Enter customer information accurately into the CRM.
• Document customer interactions thoroughly.
• Process customer payments over the phone.
• Assist with billing questions and collection calls as needed.
• Support office operations and special projects assigned by leadership.

• Work closely with office staff and field technicians to ensure smooth daily operations.
• Assist teammates during busy periods.
• Participate in ongoing training and team meetings.

• 1-2+ years of in-office customer service experience required.
• Dispatching, scheduling, routing, or logistics experience is strongly preferred.
• Excellent communication and phone skills.
• Strong computer skills with the ability to learn new software quickly.
• Comfortable handling multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.
• Ability to remain calm under pressure and adapt to changing priorities.
• Reliable, dependable, and looking for a long-term career.

• Enjoys helping people.
• Loves staying organized.
• Thinks quickly and solves problems.
• Communicates professionally with customers and coworkers.
• Learns new technology easily.
• Works well independently and as part of a team.
• Takes ownership of your work.
• Maintains a positive attitude even during busy days.

• Competitive hourly pay.
• Monday-Friday schedule.
• Stable, growing company.
• Supportive leadership team.
• Collaborative office environment.
• Opportunity for long-term career growth.
• Paid training.
• Work where your contributions truly make an impact.

If you're looking for a company that values exceptional customer service, teamwork, and professional growth, we'd love to hear from you.

Apply today to become part of our growing team!