Customer Service Representative | Full and Part-Time

13052 Marie Garris Drive, Matthews, NC 28105

is seeking to hire energetic BDC Service Representatives to set up service appointments, answer inbound service calls, assist in outreach efforts, and most importantly, provide excellent customer service for our busy Service Department! Bilingual English/Spanish is a plus! We offer paid training, a great benefits package, and advancement opportunities to all our employees!

Scott Clark Toyota has worked hard to build a reputation for honesty, quality, and fairness through every interaction with our employees. We reward ambition, hard work, and dedication. If you are self-motivated and driven and seeking a workplace where you will continue to grow – We want to hear from you! Apply online today!

We offer:

• Excellent pay starting at $15 per hour PLUS performance bonuses!
• Full-time and Part-time positions available
• Monthly Performance Bonuses
• Paid Training
• Work/Life Balance: 5-day Work Week!
• Medical, Dental, Vision, Disability, and Life Insurance
• Paid time off
• Employee Discounts

Responsibilities - Service Appt. Scheduler:

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service
• Schedule automotive service appointments
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service
• Assist with recalls:
  The Service Manager will supply a list of customers in our database with open recalls and/or due maintenance
• Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
• Assist with other duties as needed

Requirements - Service Appt. Scheduler:

• Bilingual (Spanish) is a plus!
• This is an onsite position
• Automotive dealership experience is a plus!
• Great phone voice and experience handling high call volume
• Must have the ability to multi-task
• Must be skilled with:
  • Computer Data Entry
  • Microsoft Word & Excel
  • Multi-Line Phone systems
• Must be reliable
• Professional appearance and a positive attitude
• Valid driver's license and clean driving record
• Please upload your resume
• Completing the online assessment will grant you priority consideration!
• Must pass pre-employment screening – We are a Drug-Free Workplace

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.