Automotive Customer Service Representative

9300 E Independence Blvd., Matthews, NC 28105

Audi of Charlotte
is HIRING NOW and seeking friendly and customer-focused BDC Service Representatives to join our busy Business Development Center. In this role, you will manage a high volume of service appointments, answer inbound service calls, and provide outstanding customer service to our current and potential customers. As the first point of contact, you’ll ensure a positive experience and seamless service while supporting the operations of our Service Department.

Previous experience in Clerical, Business Development, or Call Centers is a plus, and candidates with 2+ years of automotive BDC experience and CDK knowledge are highly preferred. Candidates must be willing to work some Saturdays.

Audi of Charlotte has proudly set the standard for luxury automotive service and customer satisfaction, earning the title of #1 Audi Dealership in North Carolina for an incredible 20 years running! We promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career.

We offer:

• $18 - $20 per hour
• Full-time Position
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid time off
• Career growth and advancement opportunities

• Schedule and confirm service appointments, ensuring efficient shop flow.
• Handle inbound service calls, answer inquiries, and assist customers with service-related concerns.
• Proactively follow up with customers regarding appointments, service recommendations, and satisfaction.
• Maintain accurate records of customer interactions and appointment schedules.
• Coordinate with service advisors and other dealership departments to enhance customer experience.
• Ensure a professional and welcoming first impression for all service customers.
• Perform additional duties as needed to support the service team.

• Previous experience in a high-volume service call center preferred.
• Automotive BDC experience preferred.
• CDK, X-Time, and Carmen scheduling platform experience is a plus.
• Excellent communication and customer service skills with a friendly and professional attitude.
• Comfortable talking on the phone and answering customer questions about our extensive service offerings.
• Ability to multi-task, follow directions, and work effectively under pressure.
• Problem-solving skills to defuse and handle negative customer situations positively.
• Reliable, punctual, and willing to work some Saturdays.
• Professional appearance and demeanor.
• High school diploma or equivalent.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.