Operations Technician II

Overview

Position Title: Operations Technician II

Job Description: Protingent has a contract opportunity for an Operations Technician with our client in Charlotte, NC

• Maintain excellent acknowledgement and response time to alarms and customer calls.
• Provide quality documentation of network failures and maintenance activity.
• Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and correlate multiple trouble reports.
• Communicate with internal customers and others in a repair situation.
• Provide Tier I support in platforms supported
• Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
• Provide follow up and closure of assigned trouble tickets
• Work in a 24x7 environment and may need to work evenings, nights and/or weekends and holidays.

• Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
• Basic understanding of Ethernet router / switch and ATM network equipment is a plus
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
• Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service excellence
• Experience working as a technical support analyst/specialist
• Experience working in a Network Operations Center.

• Job Type: Contract Position
• Location:
  
  Fully Remote
• Pay Range: $25-$28/hr.
• ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C.
• 1324b(a) (1), (3) is required.

Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Protingent is a Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies
. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.