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Omnichannel Retail Leader and Customer Experience Manager

Job in Matthews, Mecklenburg County, North Carolina, 28106, USA
Listing for: Michaels
Full Time position
Listed on 2026-07-10
Job specializations:
  • Retail
    Retail & Store Manager, Operations Management
  • Management
    Retail & Store Manager, Operations Management
Salary/Wage Range or Industry Benchmark: 48000 - 73000 USD Yearly USD 48000.00 73000.00 YEAR
Job Description & How to Apply Below

Michaels in Matthews, NC is seeking a Store Manager on Duty to lead front-end operations, omnichannel processes, and customer experience. You will work with the Store Manager to ensure SOP adherence, policy compliance, and strong KPI performance across the sales floor and cashier teams.

Responsibilities include event execution, shrink and safety programs, cash handling, inventory support, onboarding of new Team Members, and coaching staff to achieve results while upholding Michaels values.

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