Inside Sales Representative - Instrumentation Product Group

Carotek, a Sun Source company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products.

Looking for a career in Inside Sales that involves providing technical customer service? Do you possess a technical aptitude, would enjoy providing solutions for our customers, and are a team player? Then this position may be for you as we are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team.

• Providing outstanding service to our customers and support to the outside sales staff.
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary.
• Selecting and specifying products based on customer application and design prerequisites.
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager.
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines.
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and providing tracking information.
• Obtaining purchase order number and/or credit card information from customer.
• Conferring with Accounting to research and resolve invoicing or credit discrepancies.
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems.
• Handling most of the work being incoming with little to none cold calling expectations; sometimes requiring quote follow up during a month.
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products.
• Performing all duties in a full‑time in‑office position at our Matthews, NC headquarters;
  Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Bachelor's degree from a Business or Engineering program. Other majors and experience will be considered.
• Three or more years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.

• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude.
• Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence.
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric.
• Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact  to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E‑Verify. Please  for additional information. (For Illinois E‑Verify information , aquí).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.