Inside Sales Representative - Mechanical Product Group

Carotek, a Sun Source company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products.

We’re looking for an energetic, self‑driven, technically inclined individual to join our team in the Mechanical group. You will support the sales process from the administrative side and provide technical customer service and insight on products such as pumps, blowers, filtration, heat exchangers, and steam products.

• Provide outstanding service to our customers and support to the outside sales staff regarding mechanical equipment orders.
• Answer telephone calls or respond to customer correspondence regarding technical questions on products or systems.
• Engage in technical discussions to obtain applicable information to identify correct product needed and advise customer on substitution or modification of product when replacement is necessary.
• Select and specify products based on customer application and design prerequisites.
• Confine and correspond with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your manager.
• Supply detailed product quotations by computing price, discount and shipping charges as required and within company guidelines.
• Inform customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information.
• Obtain purchase order number and/or credit card information from customer.
• Confine with Accounting to research and resolve invoicing or credit discrepancies.
• Attend sales meetings or educational activities to stay up-to-date on the latest technical developments with the products and more.

This is a full‑time in‑office position. Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

• Associate’s Degree or equivalent from a two‑year college or technical school; or two to four years of related experience and/or training; or an equivalent combination of education and experience.

• Bachelor’s degree from an engineering program of study.
• Working knowledge of mechanical systems, positive displacement pumps (especially internal gear and vane pumps), filtration and/or a very strong mechanical aptitude.
• Ability to read, analyze and interpret technical drawings, write reports and general business correspondence.
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric.
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact  to request reasonable accommodation. This employer uses E‑Verify. Information about E‑Verify policies for Illinois, or other locations, is available upon request.

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