Trainer Sales Associate

Are you the person who lights up a room, loves connecting with people, and gets genuinely excited when someone hits a goal they didn't think was possible? Do you thrive on building relationships, growing a community, and sharing that energy online for the world to see? If you're high-spirited, driven, and passionate about helping others transform their lives through fitness, we want to meet you.

At HOTWORX Matthews
, you won't just sell memberships — you'll build a movement.

HOTWORX Matthews is a locally owned small business in Matthews, NC
. We're proud of our professional yet fun, high-energy culture where teamwork, community, and member experience come first. Our mission is to deliver an unforgettable experience in our 24-hour infrared fitness studio — one that makes every guest feel welcome, supported, and excited to become part of our fitness family.

This is more than a sales job. As a Trainer Sales Associate (TSA), you'll be the face, voice, and heartbeat of our studio. You'll inspire prospects, cheer on members, grow our social media presence, and help build a community that people are proud to belong to. If you're motivated by commission, energized by people, and passionate about wellness — this role was made for you.

$13/hour base pay commission

Average commission ranges$100–$600/month
, with uncapped potential based on performance

20–35 hours per week

Availability Requirement: Must be able to work a minimum of 2 Saturdays per month

Staffed

Hours:

Monday–Thursday: 11:00am–8:00pm

Friday: 9:00am–6:00pm

Saturday: 9:00am–2:00pm

• Love people — you build genuine, lasting connections and make everyone feel welcome
• Bring the energy — you're high-spirited, positive, and passionate about helping others succeed
• Care about fitness and wellness — and love seeing others reach their personal goals
• Are excited by social media — you enjoy creating content, engaging followers, and growing an online community
• Thrive on sales — you're motivated by commission and confident closing with integrity
• Take initiative — you stay productive and self-driven, even during slower hours
• Communicate with confidence — clearly and enthusiastically, in person and over the phone
• Have a team-first mindset — a strong work ethic and a willingness to pitch in
• Stay organized — you manage your time well and juggle multiple priorities
• Keep it clean — you're comfortable maintaining a spotless studio (equipment, towels, saunas, bathrooms)

• Previous sales, retail, fitness, or hospitality experience
• A track record of meeting or exceeding goals
• Content creation or social media experience (reels, stories, posts)

• Community & Social Media (A Core Part of This Role)
• Create engaging social media content — reels, posts, and stories that showcase our studio and members
• Grow our online community by responding to comments, messages, and DMs with energy and authenticity
• Help plan and promote events, challenges, and member celebrations that bring people together
• Capture the HOTWORX experience and share it to attract new members and inspire current ones
• Build genuine relationships that turn members into a loyal, connected fitness family
• Make outbound calls to warm and cold leads generated by our CRM
• Convert leads into booked sessions and memberships
• Give engaging studio tours and explain the benefits of infrared fitness
• Present membership options, retail packages, and promotions
• Confidently handle objections and close sales with integrity
• Encourage referrals and promote guest passes
• Member Experience
• Deliver an exceptional first impression and ongoing member support
• Ensure members follow sauna safety protocols
• Respond quickly and professionally to member needs or concerns
• Studio Operations
• Open and close the studio following standard procedures
• Restock supplies and remove trash as needed
• Assist with events, challenges, and promotions
• Communicate clearly with management and teammates
• Respond appropriately in emergencies and report incidents

• High School Diploma or equivalent
• 1–2 years in a customer-facing or sales-driven role preferred
• Comfortable with phone outreach and in-person sales conversations
• Fluent in English (written and verbal)
• Own vehicle and a valid driver's license
• Must be able to reliably commute or relocate before starting

• FREE HOTWORX membership
• Hourly base pay commission
• Casual, comfortable work attire
• Paid on-the-job training
• Retail and supplement discounts
• Career growth opportunities into leadership or management
• A supportive, high-energy team that feels like family

HOTWORX Matthews — Where fitness meets community.