Administrative Operations Specialist II

Job Summary

JM Test Systems is looking for a detail-oriented and customer-focused Shipping and Equipment Operations Specialist to support the movement, tracking, and delivery of test equipment, electrical safety tools, PPE, and customer-owned items. In this role, you will help ensure accurate inventory control, timely shipments, and clear communication across customers and internal departments. You will also support receiving, data entry, and daily administrative tasks while providing backup assistance across operational areas.

This position requires strict attention to safety protocols, including proper PPE use and compliance with electrical safety standards.

• Coordinate movement of equipment across departments including Lab Technicians and Shipping/Receiving
• Prepare, pack, label, and ship equipment for domestic and international delivery
• Ensure compliance with hazardous materials regulations and shipping requirements
• Log incoming and outgoing equipment with accurate system documentation
• Verify returned equipment and update inventory records
• Maintain accurate inventory levels and resolve discrepancies

• Respond to customer inquiries regarding equipment status, delays, rejections, and shipping issues
• Provide accurate updates on delivery timelines and payment status
• Prioritize and expedite rush orders and special requests
• Coordinate with AR, Lab, and Delivery teams to support urgent needs

• Perform daily incoming shipment inventory checks and sorting by priority
• Create work orders with accurate data entry and documentation
• Route equipment to appropriate departments for processing and testing
• Coordinate customer pick-ups, invoicing, and payment support Safety and Compliance
  • Follow all safety protocols for equipment handling, lifting, and packaging
  • Ensure compliance with hazardous material and international shipping regulations
  • Confirm required certifications, licenses, and documentation accompany all shipments
  Additional Responsibilities
  • Generate reports on equipment status, production counts, and shipping activity
  • Support internal teams with administrative and operational tasks as assigned
  What We’re Looking For
  • High school diploma or GED required
  • Experience in administrative, customer service, warehouse, or shipping environments preferred
  • Familiarity with shipping systems such as UPS or Fed Ex is a plus
  • Strong organizational and time management skills
  • Strong communication and problem-solving abilities
  • Ability to multitask in a fast-paced operational environment
  • Ability to follow safety procedures and compliance requirements
  • Basic understanding of inventory tracking and data entry systems
  Why Join JM Test Systems?
  • Stability and long-term career growth opportunities
  • Medical, Dental, and Vision Insurance
  • HSA with Employer Contributions
  • 401(k) with Company Match
  • Paid Vacation, Sick Time, Birthday Time, and Holidays
  • Employer-Paid Life Insurance
  Work Environment
  • Lab based (indoors)
  Schedule
  • 40 hour work week
  • Monday to Friday
  • Overtime as needed

  If you are looking for a role where accuracy, safety, and customer communication directly impact daily operations, we encourage you to apply for the Shipping and Equipment Operations Specialist position with JM Test Systems.