Operations Lead

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This range is provided by Load Delivered Logistics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$58,000.00/yr - $68,000.00/yr

Commission

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Load Delivered Logistics, a Logistics Plus company, is a leading third‑party logistics (3PL) provider specializing in time and temperature sensitive freight across North America. We deliver tailored transportation solutions backed by innovative technology, deep industry expertise, and an unwavering commitment to service. Our team supports a wide range of industries, ensuring every shipment is handled with precision and care.

Load Delivered has been named a Top Freight Brokerage Firm by Transport Topics and recognized by Food Logistics as a Top 3PL & Cold Storage Provider and a Top Software & Technology Provider.

We’re looking for sharp, ambitious, and enthusiastic individuals to join our team. At Load Delivered, you’ll find a culture built on reliability, collaboration, and continuous improvement. We offer a high‑energy, supportive environment where people grow through mentorship, professional development, and clear paths for career advancement. Team members also enjoy access to an on‑site gym, paid time off, and opportunities to give back through community initiatives.

If you’re eager to make an impact in a fast‑paced, forward‑thinking organization, we’d love to meet you.

As an Operations Lead, your primary objective is to drive organic margin and revenue growth across a portfolio of key clients while leading the tactical execution of a best‑in‑class customer experience. With strong operational support, you will oversee every aspect of your clients’ journey, from day‑to‑day shipment execution to the long‑term success of each partnership.

• Collaborate across groups to plan and execute a retention and growth strategy for each partner in your portfolio.
• Identify strategic opportunities and ways in which we can achieve organic revenue growth, inclusive of long‑term dedicated volume and short‑term spot acquisition.
• Oversee the daily execution of all customer‑facing activities involving the client’s portfolio.
• Drive best‑in‑class operational protocols based on client expectations.
• Conduct market research to proactively communicate industry trends that will impact the client’s business.
• Establish and uphold relationships with customers in various modes of transportation and logistics service offerings.
• Foster a team culture that is committed to continuous improvement and quality service.
• Implement innovative guidelines that optimize operating bandwidth of team, and delegate daily execution of all operations activities.

• 3+ years of professional experience within the Logistics and Transportation industry
• Profound understanding of various supply chain solutions and service offerings
• Knowledge of industry terminology, market trends, and best practices of inside sales and customer service
• Demonstrated client‑facing management experience
• Outstanding negotiation skills
• Excellent written and oral communication skills
• Entrepreneurial and bold attitude paired with a confident personality
• Extremely analytical and superior problem‑solving skills
• Proven ability to manage detail on multiple projects simultaneously
• Firm belief in the power of automation and keen interest in implementing technology
• An active learner with strong organizational skills
• Ability to work across company departments and motivate others

• Downtown Chicago location
• Competitive salary & uncapped commission potential
• Ability for upward mobility
• Health, dental, vision, disability, and life insurance
• PTO & paid holidays
• 401(k) company match
• Casual dress code
• Corporate workout facility

Mid‑Senior level

Full‑time

Business Development

Transportation, Logistics, Supply Chain and Storage

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