IT Business Analyst

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding
. Our annual sales exceed $2.5 Billion
, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee
. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally
, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s Smart Dollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

What You’ll Do

As a Business Analyst you will serve as a key liaison between business stakeholders and technical teams, helping define, document, and deliver technology solutions that support Rural King’s retail and digital operations. This role will focus on understanding business needs, translating them into functional and technical requirements, and supporting the successful implementation of systems and enhancements. The ideal candidate will thrive in a fast-paced IT environment, supporting a wide range of projects across eCommerce, order management, middleware, and enterprise applications—recognizing that technologies and project scopes may vary.

Essential Duties and Responsibilities

• Partner with business stakeholders and Product Owners to gather, analyze, and document business requirements for IT initiatives.
• Translate business needs into clear functional specifications and collaborate with technical teams to ensure accurate implementation.
• Support multiple concurrent projects across retail, eCommerce, and enterprise systems.
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
• Assist in creating user stories, acceptance criteria, and test plans to ensure project quality and completeness.
• Facilitate cross‑functional workshops to align teams on goals, requirements, and process improvements.
• Support testing and validation phases through test case development, execution, and defect tracking.
• Develop and maintain documentation, including business process maps, data flow diagrams, and user guides.
• Collaborate with Project Managers and Product Owners to ensure projects remain aligned with strategic objectives and timelines.
• Identify opportunities for process optimization, automation, and enhanced user experience across systems.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values:
  People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

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Essential Qualities for Success

• 3–5 years of experience as a Business Analyst in IT, retail, or eCommerce environments.
• Strong understanding of software development life cycles,…