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Customer Support Center Leader - Drive Service Excellence
Job in
Mattoon, Coles County, Illinois, 61938, USA
Listed on 2026-07-18
Listing for:
First Mid Bancshares, Inc.
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
First Mid Bancshares, Inc. seeks a Customer Support Center Manager in Mattoon, IL to oversee daily operations of our call center hub.
You will lead the team to deliver exceptional customer service while achieving performance goals and driving continual improvement. The role requires strong leadership, relationship building and process improvement skills, with experience in retail sales and customer service.
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