Technical Customer Service Rep

Our client is a highly respected manufacturer and performance engineering company within the motorcycle industry, specializing in high-quality camshafts, gears, and related performance components. The company serves customers worldwide and has built a strong reputation for technical expertise, innovation, and exceptional customer support.

This is a key customer-facing technical role supporting riders, dealers, and internal engineering staff. The position is ideal for an experienced motorcycle industry professional who enjoys problem solving, helping customers, and working hands‑on with performance products. You will serve as the primary technical resource for installation questions, product applications, and custom projects while working closely with engineering and operations. A passion for motorcycles is a must.

• Vision
• Life insurance plan
• 401K
• Paid Time Off

• Provide technical support to customers regarding company products including cams and gears
• Walk customers through product questions, installation procedures, and troubleshooting
• Assist with engineering and customer service for projects that come into the shop
• Handle day‑to‑day calls and requests for technical information
• Support customers with custom applications including cams, gears, and one‑off prototypes
• Work directly with engineering to communicate customer requirements and feedback
• Measure camshafts using standard and specialized measuring equipment
• Assist with preparation for trade shows, open houses, and customer events
• Represent the company in public settings such as trade shows and race tracks
• Track customer interactions and projects using Microsoft Office and company ERP systems
• Work independently to research and resolve customer questions and technical issues

• Prior experience working in the motorcycle industry, preferably within a Harley‑Davidson dealership service department
• Strong knowledge and hands‑on experience installing, tuning, and specifying camshafts for Harley‑Davidson motorcycles
• Experience installing and troubleshooting Harley‑Davidson transmission gears
• General mechanical knowledge of motorcycles, especially V‑Twin engines; some Metric bike experience helpful
• General automotive camshaft knowledge related to push‑rod V8 engines
• Ability to professionally handle technical phone calls and customer inquiries
• Experience working with engineering teams and technical documentation
• Familiarity with Microsoft Office products and basic ERP systems
• Strong communication skills and the ability to explain technical concepts clearly
• Self‑motivated with the ability to work independently and manage multiple priorities
• Willingness to interact with customers at events and in public settings