Front Desk Coordinator

Rural King Job Opportunity

Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you:

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
• 15% Associate Discount
• Dave Ramsey's Smart Dollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership

The purpose of the Front Desk Coordinator is to play an important role in setting the tone for the company. As the first and last person the visitors see when they are in the office, this position is instrumental in making sure everyone has a positive experience.

• Greet people entering the building, answering any questions, providing directions, and alerting the appropriate parties when someone is there to meet with them.
• Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone.
• Provide outstanding customer service for visitors and associates.
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them to the appropriate parties.
• Maintain security by following procedures, monitoring the logbook, and issuing visitor badges.
• Maintain the front desk area, keeping it clean and free of clutter.
• Conduct general administrative duties.
• Assist Human Resources Manager with various projects.
• May be required to cross train and perform other duties.

Essential Qualities for Success:

• At least 2 years of administrative office experience and strong working knowledge of the travel industry or equivalent combination of experience and education.
• Proficient with Microsoft Office Suite or related software.
• Highly proficient in Microsoft Excel.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.

• Must be able to sit or stand for prolonged periods of time.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department across facilities.
• Must be able to verbally communicate effectively with others (in-person and via electronic devices).
• Must have close visual acuity.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $16.00 - $19.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.