Card Solutions Assistant Manager

Position

Card Solutions Assistant Manager

Mattoon, IL

4421

1

$20.43 – $24.59 per hour

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short‑term incentives (i.e., bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well‑being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

The Card Solutions team is a fast‑paced, deadline‑driven environment that is responsible for the development and coordination of the Bank’s Card Solutions channel, including, but not limited to:
Debit Cards, HELOC Cards, ATMs, Debit Card & ATM Processing, etc. The Card Solutions Assistant Manager supervises the daily operations in the department and serves as the escalation point for various departments throughout the Company and is responsible for the daily operational support of this team.

• Supervise and coordinate the operational activities for assigned functional areas; provides general back‑up and training for all functions in Card Solutions
• Support and coach associates to ensure quality service standards and effective operations support for all of the assigned internal and external customers
• Assist the department manager in administration of corporate policies and procedures and ensures compliance with all applicable laws and regulations for assigned functional areas; develop and maintain a policy and procedures manual for assigned functional areas; actively looks for efficiencies while maintaining the integrity of the data and/or process
• Responsible for user administration with various software applications (Jack Henry, Visa USA & WC3)
• Monitors fraud software and CAMS alerts to identify fraud; actively research fraud cases, limiting exposure to First Mid and our customers
• Work with application and software vendors to resolve complex system issues
• Assist with coordinating system conversions from an operations perspective
• Assist with monthly and quarterly vendor invoice approval and reconciliation
• Creating business analytics report for internal and regulatory purposes
• Serves as a backup to resolve escalated balancing issues related to ATM and Debit card transactions & reports, researching and resolving any differences
• Prepares monthly management reporting and quarterly reporting to Visa
• Serves as a subject matter expert for Card and ATM processing systems; assists with specifications, testing, and implementation of system updates and releases
• Participates in system conversions and upgrades by assisting with discovery, data validation, testing, and operational readiness
• Assists with gap analysis of operational processes and systems and recommends improvements to enhance efficiency and data integrity
• Supports departmental project initiatives, including planning, coordination, and monitoring timelines
• Collaborates with vendors, internal partners, and project teams to resolve system or operational issues
• Assists in development, enhancement, and validation of departmental reporting for internal management and regulatory needs
• Supports ATM and card portfolio analysis to identify operational errors, trends, and opportunities for improvement
• Assists with documentation and maintenance of operational procedures related to system changes and enhancements
• Perform other related duties as assigned

• Associates degree in Accounting, Finance or Business Administration preferred or equivalent relevant work experience.
• 4+ years within a financial institution.
• Previous card or ATM experience preferred but not required.

• Excellent computer skills, including advanced Microsoft Office knowledge
• Excellent problem solving and analytical skills
• High level of computer skills
• High…