Card Solutions Manager

Card Solutions Manager

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with ompany match. Incentives and benefits are subject to eligibility requirements.

The Card Solutions Manager is responsible for managing the bank's debit card and ATM operations to include planning, organizing, controlling and directing card services activities, which include Debit and Credit HELOC cards, ATMs, related card networks, and fraud mitigation. This position will develop, implement and maintain operational workflows within the department ensuring tasks are completed timely and accurately. The Manager provides specialized expertise covering all aspects of Card Solutions.

And is responsible for ensuring that the company's employees and customers are supported and assisted with issues in a consistent and timely manner

Responsibilities include, but are not limited to:

• Manages all areas of Card Solutions including daily activities concerning customer support, fraud, system reliability and reconciliation.
• Monitors schedules, assigns tasks, reviews job performance, and makes authoritative recommendations with regards to hiring, discipline, promotion, or termination of staff.
• Actively looks for necessary changes, additions, or deletions to these policies and procedures to make the department more efficient while still maintaining integrity of the data and/or process. Develops and maintains a policy and procedures manual for Card Solutions.
• Develops road map for Card and ATM product changes as well as preparation of the Card Solutions budget. Researches ATM/Card trends and initiates changes, new products and services and new partnerships for the Company.
• Negotiates contracts with vendors for card-processing, ATM service and ATM restoration.
• Acts as a management team with Treasury Solutions, Bank System Solutions, Branch Solutions managers to ensure back-ups and personnel are cross trained where necessary and excellent customer service is maintained at all times
• Develops and implements plans for new ATM deployment and necessary upgrades.
• Oversees the ATM balancing process and troubleshoots issues.
• Manages regulatory compliance for ATMs and Debit Cards - includes but is not limited to:
• Monitors federal and state regulations. Performs research, analyzes issues, evaluates alternatives resolving complex issues, implements and communicates new and/or revised policies and procedures.
• Serves as a member of the Bank's Compliance Committee
• Performs internal departmental audits when necessary, identifying and resolving any issues and ensuring compliance with regulations is maintained on an ongoing basis.
• Acts as liaison to Audit personnel and OCC personnel for Debit Card/ATM compliance.
• Monitors transaction trends for fraudulent activity. Actively researches all fraud cases to limit exposure to First Mid and our customers.
• Working closely with the marketing department, actively promotes Card products and other bank products via the ATM.
• Provides top level problem resolution. Provides technical expertise in the areas of problem solving and application development and enhancement.
• Assists the Operations and IS Manager with various duties to ensure the successful operations of the department.
• Performs other related duties as assigned.

Qualifications

Education:

• Bachelor's degree with an emphasis on business, finance, computer science or related field preferred

Experience:

• 5+ years banking experience.

Skills:

• Thorough knowledge of Jack Henry and Microsoft Office application.
• Good organizational, communication and management skills.
• Solid understanding of financial institution policies and procedures.
• High level of interpersonal skills to interact with customers in a professional manner.
• Ability to effectively manage and supervise personnel.

Total Rewards:

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses
• Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS

JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

HP123

Pay Range: $55,000 - $65,000 per year