Fraud Support Analyst

Fraud Support Analyst

The Fraud Support Analyst is responsible for following strategies developed to prevent, detect, and mitigate fraudulent activity that has a direct impact on the customer and the bank. This position requires both internal and external direct customer contact.

$17.74 - $22.19 per hour

• Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud
• Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation
• May serve as primary point of contact for law enforcement and adult protective service agencies
• Communicate recommendations to deposit services management teams related to identified high‑risk customer relationships
• Prepare and complete customer reimbursement considerations related to fraud loss
• Provide phone support to internal bank partners and external customers via fraud call center
• Prepare case narratives and Suspicious Activity Reports as necessary
• Serve as subject matter expert to banking partners, assist with providing fraud education and awareness by utilizing a variety of communication methods
• Commit to ongoing training and education of fraud‑related activity, trends and mitigation efforts
• Complete all suggested and required training as assigned
• Other projects as assigned

• Associate's degree preferred
• 1+ year BSA/Fraud experience preferred
• Banking or banking operations experience required
• This position is required to be on site at a First Mid location during the initial training period, typically the first 6 (six) months.

• Strong customer service skills, displaying a proper sense of urgency and accountability
• Adaptability – able to quickly adapt to a changing environment
• Multitasking and prioritization
• Proficiency in Microsoft suite and other PC and automation skills
• Strong written and verbal communication skills
• High degree of integrity and confidentiality
• High degree of professionalism with solid interpersonal skills
• Proven track record of working well independently as well as in a team environment
• Analytical mindset and high degree of attention to detail
• Solid critical thinking, decision‑making and judgement

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance‑based bonuses
• Potential Hybrid Position – Fraud & Banking Experience required

Visit our Total Rewards page to see our full list of benefits.

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state‑protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.