Factory IT Technician

Job Description

Ensure delivery of Factory OT/IT related services to the site, provide support and act as the first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Lead implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

• 2‑year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
• Fluent in English with excellent communication skills (verbal and written).

• +3‑year IT (Information Technology) & OT (Operational Technology) experience.
• Excellent organizational, analytical, project management and technical skills.
• Server administration.
• Virtual infrastructure administration.
• IT/OT Architecture knowledge.
• Database administration knowledge.

• Part of the site reliability team with dotted line report to the Factory OT/IT regional organization.
• Follow the guidelines and procedure provided by the regional OT/IT organization.
• Establish and follow KPI’s and SLA for every service provided.
• Prepare OT/IT infrastructure masterplan, assure availability of critical spare parts and manage obsolescence.
• Actively manage all accounts within the factory environment, adhering to guidance from global security teams.

• Deploy remediation solutions to mitigate current risk and maintain cybersecurity standards.
• Ensure all network procedures are completed (Backup, Patching, Antivirus Update, etc.).
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
• Prepare and follow procedure for emergency & business continuity plan “crisis toolkit”.
• Provide documentation and training to ensure consistent processes and knowledge transfer.
• Consistent user account management (Alero/Domain).

• Site functional expert of all local applications he/she is supporting.
• Work closely with associates of the site to understand and characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
• Collaborate with Mars IT and other Mars teams (Engineering / Operations / Quality, etc.).
• Responsible for issue resolution and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
• Raise tickets utilizing the global system to have KPI and dashboarding of actions, providing teams an overall status of all global support activities at the site level.

• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.
• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose‑driven company, striving to build the world we want tomorrow, today.
• Best‑in‑class learning and development support from day one, including access to our in‑house Mars University.
• An industry‑competitive salary and benefits package, including a company bonus.

The base pay range for this position at commencement of employment is between the listed range below. Base pay offered may vary depending on multiple individualized factors, including but not limited to job‑related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in a 401(k) plan, and paid time off benefits.

Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL: USD 39.61 - USD 54.46.