Mobile Associate - Retail Sales

Job Overview

At T-Mobile, this role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by business management.

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

• Passionate customer advocate who enjoys connecting with customers and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No.

DOT Regulated Position:
No.

Safety Sensitive Position:
No.

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once training is completed, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, paid holidays, parental and family leave, tuition assistance, and other voluntary insurance and care programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

For applicants with disabilities who need reasonable accommodations during the application or interview process, please contact Applic or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position.