Department Lead - Hardware​/tools; Illinois

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
* Healthcare plans to support your needs
* Virtual doctor visits
* Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
* 15% Associate Discount
* Dave Ramsey’s Smart Dollar Program (no cost to you!)
* Associate Assistance Program
* RK Cares Associate Hardship Program
* 24/7 Chaplaincy Services

The purpose of the Department Lead is to play a pivotal role in ensuring the efficient and effective operations of your assigned department. You will be responsible for overseeing a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards.

• Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
• Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock.
• Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
• Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
• Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
• Provide support at the front end by processing transactions or loadouts as required.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values:
  People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

None

• At least 2 years of retail experience with knowledge of specific department.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
• Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
• Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels…