Surveillance Technician Lead

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding
. Our annual sales exceed $2.5 Billion
, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee
. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally
, contribute meaningfully, and make a difference in the lives of those we serve.

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s Smart Dollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

The Surveillance Technician Lead supports Rural King’s Surveillance team by executing advanced surveillance operations, internal training, systems management, and supporting the supervision of the surveillance team. This position plays a critical role in identifying theft, policy violations, procedural inconsistencies, and monitoring team productivity. This role also serves as a liaison to law enforcement, internal departments, and store teams. A successful candidate will demonstrate strong analytical skills, a commitment to confidentiality, ability to lead without bias, and the ability to support a fast‑paced retail environment.

• Watch Closed Circuit Television (CCTV) systems to identify theft, productivity issues, policy violations, and unsafe conditions.
• Review video footage of significant events and provide concise summaries to management, legal partners, or law enforcement.
• Assist associates with retrieving and reviewing video using camera systems.
• Audit surveillance tools regularly to ensure camera functionality and compliance.

• Promptly and accurately work through assigned tickets with attention to response goals and deadlines.
• Escalate complex or time‑sensitive issues to the Surveillance Manager.
• Monitor and assign the Surveillance Technician’s ticket workflow when manager is not present.

• Serve as the main point of contact with alarm company when manager is not present.
• Maintain an updated alarm user listing for all store locations and assist associates in alarm access.
• Input and track theft suspects in the case management platform; flag patterns and link related cases.
• Maintain the law enforcement portal, identifying where online reports can be filed/updated as needed.
• Ensure all Surveillance Technicians maintain up‑to‑date case logs with complete and accurate data.

• Support with the tracking and dissemination of subpoenas and legal documents in a timely manner.
• Support legal partners by monitoring restitution timelines, escalating overdue items appropriately.

• Assist in training new Surveillance Technicians to ensure procedural consistency and operational readiness – adjusting shifts as needed to support this.
• Support stores and customers with questions regarding store policies and loss prevention procedures.
• Respond to requests from District Loss Prevention Specialists (DLPS) and store management in a timely and professional manner.

• Use specialized reports to audit financial transactions and identify discrepancies or suspicious activity.

• Actively participate in…