SSVF Case Manager - Mattoon IL
Job in
Mattoon, Coles County, Illinois, 61938, USA
Listed on 2026-02-08
Listing for:
The Salvation Army USA Central Territory
Full Time
position Listed on 2026-02-08
Job specializations:
-
Social Work
Family Advocacy & Support Services, Crisis Counselor, Community Health, Youth Development -
Non-Profit & Social Impact
Community Health, Youth Development
Job Description & How to Apply Below
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
Divisional Headquarters
POSITION DESCRIPTION
POSITION TITLE: SSVF Case Manager - Supportive Services for Veteran Families (SSVF) Program - Mattoon/IL-515 CoC
LOCATION/DEPT: Supportive Services for Veteran Families (SSVF Program) - IL-515 Mattoon, IL
REPORTS to (TITLE): SSVF Region 2 Supervisor
FLSA CATEGORY: Non-Exempt
STATUS TYPE: Regular, Full Time
PAY GRADE: 205 - Grant Funded
PAY RATE: $19.97 - $23.96 Hourly
OUTCOMES: NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.
ESSENTIAL DUTIES:
- Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
- Develop a case plan with the participant within one week of enrollment with specific short- and long-term goals, when needed.
- Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
- Provide participants linkages to community services as needed.
- Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.
- Educate Veterans in life skills such as resiliency, tenant education, and financial literacy.
- Participate in housing searches and scheduling housing inspections.
- Provide intake including required documentation for admission, referral needs, program details and expectations.
- Conduct outreach, intake, and enrollment activities.
- Assist Veterans in filing for SSDI/SSI benefits through SSA's SOAR certification program.
- Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
- Provide resources and referrals as needed to Veterans and household members.
- Flex schedule to meet with full-time employed Veterans during non-standard business hours.
- Ensure client confidentiality in accordance with established procedures and regulations.
- Performs other duties as assigned as related to the mission and goals of the SSVF Program.
- Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
- Provide electronic detailed case note records.
- Participate in quality assurance/CARF Task Force Group.
- Attend community meetings and Coordinated Entry By-Name-List reviews.
- Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
- Communicate effectively with VA HUD-VASH and Salvation Army personnel.
- Attend weekly, monthly meetings and annual training events.
TRAVEL
- Travel throughout the program's service area is required on a regular basis to meet with Veterans, community partners and to attend mandatory meeting events.
EDUCATION/EXPERIENCE
- Bachelor's degree in human services, social work, or a closely related field
- OR
- One year of direct, full-time case management experience working with the homeless population and/or working with Veterans
- An in-depth knowledge of VA programs and guidelines
- And/or Veteran status
COMPETENCIES
- Team player, self-starter, and perform well with minimal supervision.
- Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
- Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
- Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
- Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.
- Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
- Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms.
- Must be able to work days, evenings, weekends and holidays as necessary, especially in emergent situations.
- Willing to promote the mission of The Salvation Army.
POSITION LIMITATIONS (What this position must do)
- This individual will only commit The Salvation Army resources that have been allocated or approved.
- This individual will keep the SSVF Region 2 Supervisor and Director of Veteran Services/SSVF Program Manager informed on all critical issues relating to their area of…
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