Onboarding Supervisor

Company Story

Medical Billing Center (MBC) is a healthcare revenue cycle management company supporting independent outpatient rehabilitation therapy practices nationwide.

For more than 25 years, MBC has partnered with clinic owners and healthcare leaders to improve billing performance, strengthen revenue cycle operations, and create greater financial visibility within their practices.

Our approach combines deep revenue cycle expertise, strong operational systems, technology, and highly personal client relationships. We understand that the workflows, systems, training, and expectations established during implementation directly influence long-term financial performance and client success.

Position Summary

The Onboarding Supervisor — Revenue Cycle Management is responsible for leading the successful transition of new MBC clients from kickoff through implementation, training, go-live, and post-launch stabilization.

Following the client’s initial welcome and kickoff process, this individual becomes a primary operational leader and client contact responsible for coordinating system configuration, workflow development, training, implementation timelines, operational readiness, and go-live support.

This role works closely with the Onboarding Team, Billing, Accounts Receivable, Credentialing, Training, IT, Development, Leadership, vendors, and client stakeholders to ensure each practice is prepared for a successful transition into active billing operations.

The Supervisor also leads the operational implementation of systems, technology, and workflows associated with the client’s transition to MBC, including practice management or EMR conversions, clearinghouse connectivity, data migration, integrations, communication platforms, and related operational systems.

Following go-live, the Supervisor remains actively involved for approximately 30 days to monitor performance, address implementation-related issues, support workflow stabilization, and coordinate a complete handoff to ongoing Accounts Receivable Operations.

Key Responsibilities

• Own new-client implementation following kickoff through go-live and post-launch stabilization.
• Serve as a primary client-facing leader throughout the implementation period.
• Establish and manage implementation timelines, milestones, responsibilities, dependencies, and readiness requirements.
• Lead implementation meetings, workflow reviews, training coordination, readiness assessments, status calls, and go-live planning.
• Coordinate activities across Onboarding, Billing, Accounts Receivable, Credentialing, IT, Training, Development, Leadership, vendors, and client teams.
• Evaluate revenue cycle workflows related to registration, insurance verification, charge capture, claims submission, payment processing, denials, collections, and AR.
• Identify workflow, system, or operational risks that could impact billing continuity, reimbursement, implementation timelines, or client experience.
• Ensure required payer information, documentation, system access, data, integrations, and implementation requirements are validated prior to launch.
• Lead the operational aspects of practice management, EMR/EHR, billing system, clearinghouse, ERA/EDI, and related technology implementations or conversions.
• Coordinate data migration, system configuration, testing, access requirements, and implementation readiness.
• Monitor early post-launch revenue cycle activity and coordinate resolution of system, workflow, training, and operational issues.
• Maintain clear implementation documentation, communicate risks and decisions, and drive accountability across internal and external stakeholders.
• Lead the formal transition from Implementation into ongoing Accounts Receivable Operations following the…