Warranty​/ Schedule Coordinator

Warranty/Schedule Coordinator Rite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a motivated, detail oriented, Warranty/Schedule Coordinator to join our team! If you are looking for a company where you are part of family, then Rite Rug is the place for you!

Job description:

POSITION SUMMARY:

Coordinate customer service activities in order to ensure customer satisfaction.

ESSENTIAL FUNCTIONS:

Research and resolve disputes

Investigate warranty concerns/questions

Enter order information

Process and schedule work orders

Enter installer pay information and back charges

Job cost invoices

Post payments

Respond to customer service issues

Answer incoming telephone calls

Maintain files

Perform other duties as assigned QUALIFICATIONS AND REQUIREMENTS:
The incumbent must:

Have earned a minimum of a High School Diploma or equivalent.

Possess and have demonstrated proficient computer experience in Microsoft Office.

Flooring experience preferred but not necessary .Be able to multi-task and prioritize the duties required.

Exhibit effective oral and written communication  able to work independently and problem solve.

Exhibit excellent customer service skills.

Possess the ability to handle a high volume call environment.
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