Desktop Support Technician

We are growing! Come and join us!

We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities.

The IT Desktop Support Technician will be responsible to provide on-site and remote technical support, including installing, maintaining, and troubleshooting desktop hardware and peripherals, Windows operating systems, security systems, software applications, and various network technologies to our internal users.

• Provide first-level support for all IT systems.
• Keep system security at the forefront of all decisions and while performing all tasks and projects.
• Maintain a very high level of customer satisfaction by communicating with users in person and over the phone in a friendly, easy-to-understand manner, sometimes while in a stressful situation.
• Monitor systems for potential issues so they can be addressed before they become problems that cause work interruptions.
• Prioritize daily and longer-term project work so that customer service levels remain high, and technical problems are worked on based on severity level.

• Experience working as IT Help desk or desktop technician role is required. 2+ years is preferred.
• Experience supporting a Microsoft Windows-based desktop and server infrastructure is required.
• Working knowledge of basic Windows Server administration, Active Directory, Office
  365, DNS, DHCP, and networking required.
• CompTIA A+ / Network+ certification preferred.
• 2-year Associate degree in a computer-related field preferred

• Advancement opportunities
• Hands-on training.
• Paid Time Off and Paid Holidays.
• Medical, dental, vision, disability, and life insurance are available.
• Total Rewards Program
• Ergonomic Benefits
• Healthy Lunch Program
• 401(k) with a Safe Harbor Match.
• Employee Assistance Program

RTO National was founded in 2003 by President and Founder, Phil Falls and headquartered in Greenville, SC. The company began by manufacturing and leasing storage sheds in South Carolina which retailed in more than 60 locations. Today it has evolved into the largest provider of Lease Purchase and Finance options in the country for storage sheds and other products.

Our experience in the Lease and Finance industry, combined with a strong team, allows us to provide our dealer partners and their customers with the best payment solutions for sheds, carports, other structures, HVAC, tankless water heaters, and boat lifts.

We are committed to the success of our team, our dealers, our customers, and our communities. We deliver state-of-the-art technology, data, analytics, and support through our industry-leading suite of products and services designed by our collaborative team. This full-service approach allows our dealers to serve more customers, faster and simpler.

RTO National is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.

This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.