Customer Service Rep

Posted Thursday, June 11, 2026 at 4:00 AM

The CStore Customer Service Representative (CSR) at The Spinx Company must work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions, and create a welcoming environment in support of our Company Policies, Core Values, and Operational Priorities.

• Anniversary Bonus ($50 every 6 months)
• Paid time off after 6 months
• 401k Retirement Plan with Company Match/Profit Sharing
• $0.25 weekly fuel discount (per gallon)
• Holiday Savings Club
• Bi-Annual Reviews
• Health Insurance
• Short Term Disability
• Tuition Assistance

• Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
• All teammates are required to be cross‑trained and proficient in performing all retail and food service responsibilities associated with the CSR role to ensure operational flexibility and team support.
• Perform all assigned tasks and functions to keep your work environment, teammates and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Store Safety Coordinator or GM.
• Provide all customers with fast, friendly and accurate service. Ensure that each customer is respected and leaves our store feeling appreciated. Immediately report any customer‑related issues or special request to management.
• Maintain an organized work area, a clean and properly staffed sales floor and spotless restrooms.
• Ensure the cleanliness of the exterior of the building including the grounds and forecourt.
• Protect the assets of our company, including cash and inventory. Abide by all cash handling policies and procedures while maintaining accountability.
• Adhere to all company policies as well as all local, state and federal regulations with regard to age‑restricted sale. When selling an age‑restricted item, verify legal age with a valid .
• Help ensure compliance with merchandising, pricing, food service and administrative requirements established by The Spinx Company.
• Set a positive tone within the store and demonstrate knowledge of all essential store functions.
• Follow the proper flow of communication as outlined in the Store Operations Communication Guideline.
• For locations that have self‑checkout, assist customers and expedite the line at the self‑checkout area.

• Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner.
• Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect.
• Committed to Quality – We are committed to the highest level of quality and shared responsibility in everything we do. We perform all duties in a safe manner, following safety policies and procedures.
• Accountability – We accept our individual and team commitments and do our best to meet them. We take responsibility for our actions and accept the consequences.
• Passionate – We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious.
• Community Centric – We are committed to giving back to the communities we serve, fostering opportunities to engage as a community partner and use our resources to make our communities a better place to work, live and play.

The CSR must be available to work a variety of shifts, including nights, weekends and holidays. The CSR may be expected to periodically participate in company‑sponsored training classes related to the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Effectively present information to customers, associates and management. Ability to read, analyze and…