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Customer Service Sales Manager
Job in
Maumee, Lucas County, Ohio, 43537, USA
Listed on 2026-05-07
Listing for:
Express Employment Professionals - Cincinnati East
Full Time
position Listed on 2026-05-07
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Customer Service Rep, Account Manager
Job Description & How to Apply Below
Maumee, OH
Monday-Friday 8A-5P
Education & Experience- Bachelor’s degree in Business Administration or related field
- 5+ years of customer service experience, in manufacturing or distribution.
- 2+ years of leadership or supervisory experience
- Lead, coach, and develop the Customer Service team to ensure high performance and engagement.
- Manage daily customer service operations including order entry, order tracking, and issue resolution.
- Ensure timely and accurate processing of customer orders within the ERP system.
- Act as the primary escalation point for complex customer issues and complaints.
- Partner with Sales, Operations, and Finance to ensure alignment on customer expectations and order fulfillment.
- Monitor and improve key performance indicators (KPIs) such as order accuracy, response time, and on-time delivery.
- Develop and implement customer service policies, procedures, and best practices.
- Support Accounts Receivable activities as needed, including coordination on collections and customer account issues.
- Maintain strong relationships with key customers to ensure satisfaction and retention.
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