Customer Experience Representative

At American Frame, we help customers create custom framing solutions that preserve and showcase what matters most to them. We are looking for a Customer Experience Representative (Customer Service) to support customers through the design, ordering, and problem‑solving process with professionalism, product/service knowledge, and attentive service.

This role combines customer support, creative problem-solving, and collaboration in a fast‑paced environment where communication, adaptability, and attention to detail are important to success.

• Assist customers with custom framing solutions, product selection, and order support
• Provide responsive customer service across phone, email, website, virtual, and in‑person interactions
• Guide customers through design and ordering decisions based on their style, goals, and budget
• Develop knowledge of framing materials, products, and services to confidently support customer needs
• Use company systems and tools, including Magento and Hub Spot, to manage customer interactions and orders
• Resolve customer questions and concerns in a professional and solution‑oriented manner
• Collaborate with team members and cross‑functional departments to support consistent customer experiences
• Share customer feedback and recurring issues to support continuous improvement efforts

• Strong verbal and written communication skills
• Professional, customer‑focused approach with strong interpersonal skills
• Ability to stay organized and manage multiple priorities in a fast‑paced environment
• Comfort learning new technology, systems, and processes
• Strong problem‑solving skills and attention to detail
• Ability to work both independently and collaboratively is essential
• Interest in art, design, framing, or creative products is helpful but not required

Previous experience in customer service, custom picture framing, sales support, or related fields is preferred.