Call Center Team Lead - Coaching & Performance
Job in
Maumee, Lucas County, Ohio, 43537, USA
Listed on 2026-08-20
Listing for:
AllianceOne Inc.
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Customer Success Management, Bilingual
Job Description & How to Apply Below
Alliance One Inc. in Maumee, OH is seeking a Customer Service Supervisor to lead a call center team, monitor performance metrics, and drive quality and client satisfaction. You will guide, coach and develop agents, balance workload, and push for operational excellence during the evening shift.
This role may support at-home agents. Requires 1 year of call center management (or 3 years in a call center), a high school diploma, and proficiency with MS Office; must be available 8am–7pm EST, with
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