Training Generalist; Collections

Title & Location

Training Generalist (Collections), Maumee, OH (Hybrid option possible)

Varies dependent upon training class schedule. Must be able to travel as needed, up to 25%.

Pay rate: $19.50/hour. Benefits include Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off, Optional Daily Pay, EAP, 401k after 90 days, etc. Full‑time employees eligible for health benefits on first of month following hire date (or coincident to hire date if hired on the first).

The Trainer’s central role revolves around enhancing employee competencies and performance.

• Maintain and facilitate Alliance One and/or client curricula to support new hire and existing employee development.
• Create and continuously update training manuals, handouts, instructional materials.
• Deliver structured training sessions using various methods to maximize learning outcomes.
• Regularly evaluate competencies and identify areas requiring development.
• Track and report on effectiveness of training programs.
• Ensure all records and content remain up-to-date in appropriate systems.
• Keep abreast of latest developments in instructional design and training methods.
• Gather and analyze feedback to refine future training.
• Organize training schedules, venues, resources for seamless delivery.
• Partner with and support managers to assist training responsibilities.
• Perform other duties as requested.
• Align role with key organizational objectives – EBITDA, Revenue, High Performance Culture, Personal Development.

• Create structured training plans and comprehensive programs aligned with company and client objectives.
• Conduct engaging and effective training sessions.
• Utilize clear communication and interactive learning techniques.
• Drive continuous improvement by seeking efficiency.
• Implement feedback surveys and analyze performance data to measure learning outcomes.

• Minimum 2 years professional experience; minimum 1 year of training/facilitation experience.
• Experience creating and executing training modules tailored to job needs.
• Experience evaluating trainee performance and program effectiveness.
• Experience demonstrating strong presentation and facilitation skills in corporate settings.
• Experience working closely with leadership to identify training needs.
• High School education or equivalent; bachelor’s degree or certifications in relevant work experience acceptable.

• Empathy – create inclusive environment, encourage communication, support growth.
• Retention – develop opportunities for career satisfaction.
• Presentation skills – prepare and deliver persuasive messages.
• Adaptability – modify behavior for changes, under pressure, maintain self‑control.
• Building partnerships – identify and build relationships across departments.
• Communication skills – proactively inform, articulate, listen.

• Professional communication – strategic, confident communication, build trust.
• Performance management – set clear goals, problem‑solve, resilience.
• Team building, coaching, development – foster collaboration, share knowledge.
• Change management – recognize necessity, introduce improvements.
• Business acumen – understanding business operations, decision making.

• Microsoft Office Suite.
• Workday, Saba or other learning software.
• Training needs analysis tools.

• Visual acuity to read screens and materials.
• Verbal – clear speaking and communication.
• Hearing – ability to communicate via phone and face‑to‑face.
• Manual dexterity – typing, writing, bending, crouching, walking, kneeling, prolonged sitting.
• Sitting – ability to sit at workstation for long periods.

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Alliance One is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at