Consumer Loan Officer

The Consumer Loan Officer is directly responsible for the following: 1. Interviewing, taking applications, gathering information, processing documentation, and decisioning consumer loan (Visa, Personal, & Vehicle) requests (within authority level). 2. Counsels members regarding money management and financial matters including conducting credit report reviews. Assists in counseling members whose loan requests were denied, explaining reasons and alternatives.
3. Cross-selling and referring members to Member Service Specialists, Mortgage Loan Officers, Wealth Management, or other business partners based solely on member needs.
4. Executing the branch & credit union business plan as assigned, which includes playbook outbounds to members.
5. Acting as Branch Concierge/Lobby Manager in High-Touch, High-Tech (HTHT) environment

Assumes Responsibility to develop and maintain quality member relationships. 1. Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations and deepen relationships.
2. Meets expected service levels for wait time and accuracy.
3. Ensures that all member requests are processed accurately and efficiently.
4. Always acts in the members’ best interest; consistently educating members about their financial choices including convenient service options.
5. Participates in the attainment of individual and branch goals.
6. Displays sound judgment in handling member requests and exceptions, seeking and documenting approval as needed.

Assumes responsibility for effectively, receiving, reviewing, processing, and coordinating consumer and business loan functions. 1. Interviews, takes applications, gathers information, and processes preliminary documentation on Business Loan requests.
2. Serves as a backup for Mortgage Loan Officer. Gathers information and processes preliminary documentation on First Mortgage Purchase and Refinances when needed.
3. Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Requests additional information if required.
4. Approves loans within limits of authority, communicates decisions with members and sends appropriate documentation.
5. Declines loans within limits of authority. Reviews denial recommendations with management when necessary.
6. Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.
7. Assists in servicing loans by processing such items as payoffs, refinances, address changes, and collateral releases.
8. Establishes and modifies automatic transfers of consumer loan payments.
9. Recommends problem loan workout arrangements, payment extensions, and payment due date changes as needed to management. 10. Offers Sun Guard payment protection, Guaranteed Asset Protection (GAP), and Mechanical Repair Coverage (MRC) coverage to members. 11. Seeks additional lending opportunities within member profiles and credit reports. Creates and develops mutually beneficial solutions (Recaptures) for members and the Credit Union. 12. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant.

Ensures that loan requests are properly documented.

Assumes responsibility for the efficient, effective, and accurate…