Patient Support Call Center

Location: Central Support OH, 1915 Indianwood Circle, Suite B, Maumee, OH 43537, USA

• Ensures Quality of Care and Exceptional Customer Service through Patient Communication Management, Patient Education, and Practice Success

• Greet patients in a friendly, professional manner using proper telephone etiquette
• Follow up on missed and cancelled appointments
• Triage patient’s needs to schedule appropriately

• Provide patient education on the purpose and expectations and expectations of their appointment
• Make patients aware of insurance eligibility

• Appointment capture – Effective schedule management and optimization
• Data Collection and Accuracy – Collecting and entering thorough demographic data and verifying its accuracy

• High school graduate, or equivalent
• Previous medical office experience is preferred

• Polite, professional, and courteous
• A focus on the provision of quality care and service excellence
• Proficient in EHR, including proven competency in accuracy of data entry
• Proficient with optometric medical terminology
• Recognition of the exam process and the ability to record exam details
• Ability to effectively communicate in person, by phone, and in writing
• Superior organizational skills and attention to detail
• Dependable and self‑motivated
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast‑paced environment

• Physical Activity:
  Talking, Hearing
• Physical requirements:
  
  Sedentary work – sitting most of the time
• Takes responsibility for visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned

• Staff members are required to meet training expectations within the initial 90‑day probationary period
• Obtaining certification through an optometric certification program is encouraged; BVEP will aid all employees eligible for the Employee Career Development Program

• Electronic Health Records experience
• Call Center experience helpful

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.