Healthcare Call Center

Patient Care Call Center – Join Our Team!

Do you enjoy helping people and keeping things running smoothly? We are looking for a friendly, detail-oriented Patient Care Coordinator to be the first point of contact for our patients. You’ll play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice.

Location: Maumee, OH

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

• High school diploma or equivalent required; previous medical office experience preferred
• Proficient with EHR and optometric medical terminology
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self‑motivated, proactive, and adaptable in a fast‑paced environment

• Supportive team environment
• Opportunities for professional development and certification in optometric practices
• Career growth through our Employee Career Development Program

• Sedentary work, primarily sitting
• Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness

If you are ready to help patients, support our team, and grow your career in a fast‑paced and rewarding environment, we want to hear from you!